“Please Note: For all International orders, Value of the products may vary because of the Currency Conversions, Certain Insurances, Taxes in India, Freight, Shipping, Handling, Door Delivery & more”
What are the shipping charges on International orders?
Royal DecoFurnishing charges Flat 30 USD for all international orders from USA and around the world and Flat 30 POUNDS for UK irrespective of the your order size
How long will it take to receive the ordered products?
For International Shipping, the average delivery time is 5-10 days depending on the country of residence.
What delivery methods do you use?
All International orders are sent through DHL.
How do International duties and taxes work?
Any customs or import duties if charged once the parcel reaches its destination country must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and cannot tell you the cost as it varies from country to country if levied.
What payment options are available on Royal DecoFurnishing?
Paypal, or you can call our customer care @ +91- 9780000267 for your further payment related queries.
How do I cancel my international order?
Please note that your order can only be cancelled before we have dispatched it to you. We have no way of cancelling it once it is shipped from our end. If you want to cancel the order before you receive a shipping notification mail from us, please drop us an e-mail on firstname.lastname@example.org with your order number and reason for cancellation. Your cancellation request will be processed within 48 hours.
What is the return policy for International orders?
We offer Return only if product is Damaged/Defective/Incomplete/Wrong Order from our end. We request you to inform us within 48 hours of receiving the order with the images of the product received. Please share the images with the original labels, tags intact along with the invoice to email@example.com and we will investigate the case and reply within 48 hours with the best available resolution.
Once we receive the product, we will process the refund within 3-5 business days.
What if I don't want to pay my international duties and taxes?
If you choose to refuse the delivery of the product for any reason, the refund cost will be made after deducting the import charges we incur to ship the product back to India. If the return charges are higher than the order refund amount, no refund will be made.
By when can I self-ship the products that I wish to return?
You can self-ship the products you wish to return by any reliable courier service within 7 days of raising a return request. Please share the order number while sending the parcel at our warehouse. We request you to share the courier details with us on firstname.lastname@example.org or WhatsApp us on +91-9780000267.
** Any product self-shipped beyond 7 days of raising a return request may not be considered.
What should I do if I receive a damaged/defective/incomplete/wrong order?
For any defective, damaged, incomplete, wrong order delivered, we request you to inform us within 48 hours of receiving the order with the images of the product received. Please share the images with the original labels, tags intact along with the invoice to email@example.com and we will investigate the case and reply within 48 hours with the best available resolution.
** Any such complaint raised after 48 hours of receiving the order may not be considered.
**Please note that International Shipping cost will not be refunded.